Terms of Service
The agreement that governs your access to and use of Jenz. Please read it carefully.
Effective July 1, 2026 · Last updated July 21, 2026These Terms of Service ("Terms") govern your access to and use of the Jenz platform and services ("Service") provided by Jenz AS, org.nr. 938 033 110, Kongens gate 7, 4611 Kristiansand, Norway ("Jenz," "we," "our," or "us"). By installing, accessing, or using the Service, you ("Customer," "you," or "your") agree to these Terms on behalf of yourself and the organization you represent.
If you do not agree, do not use the Service.
1. Definitions
- "Service" means the Jenz AI coworker platform, including the Slack app, web console, APIs, and any related software or services.
- "Workspace" means a single Slack workspace that has installed the Service.
- "Users" means individuals authorized by Customer to access the Service within a Workspace.
- "Customer Data" means data, content, and information submitted to or processed by the Service by or on behalf of Customer.
- "AI Output" means text, files, reports, code, and other content generated by the Service’s AI systems in response to Customer inputs.
- "Subscription" means the paid plan governing Customer’s access to the Service.
- "Third-Party Services" means external platforms integrated with the Service, including Slack and other tools you connect.
2. Eligibility and Account
2.1 Eligibility. The Service is intended for business use by companies and their authorized employees. You must be at least 18 years old and have authority to bind your organization to these Terms.
2.2 Installation. Installing Jenz via the Slack App Directory constitutes your organization’s acceptance of these Terms. The individual completing installation warrants they have authority to bind the organization.
2.3 Account Accuracy. You are responsible for maintaining accurate account information and ensuring Users comply with these Terms.
2.4 Workspace Isolation. Each Workspace is independently isolated. Customer Data from one Workspace is never accessible to another Workspace. Tenant isolation is enforced at the database level on every query.
3. The Service
3.1 Description. Jenz is an AI coworker for e-commerce teams, accessible via Slack. It can retrieve store data, run analysis, generate reports and files, write and execute code, build small web applications, and automate recurring workflows.
3.2 AI Nature. The Service is powered by large language models (LLMs) provided by third-party AI providers. AI Output is generated probabilistically and may contain errors, inaccuracies, or incomplete information. AI Output does not constitute professional advice (financial, legal, medical, or otherwise).
3.3 Human Oversight. Customer is solely responsible for reviewing, validating, and approving any AI Output before acting on it or publishing it externally. Jenz does not guarantee the accuracy, completeness, or fitness of AI Output for any specific purpose.
3.4 Beta Features. Features labeled "beta," "preview," or "experimental" are provided as-is and may change or be discontinued without notice.
3.5 Modifications. We may update, improve, or remove features of the Service at any time. We will provide reasonable notice for material changes that reduce functionality available to paid Customers.
4. Subscriptions and Payment
4.1 Plans. Access to the Service requires a paid Subscription after any applicable trial period. Plan details, pricing, and included features are described at jenz.ai/pricing.
4.2 Billing. Subscriptions are billed in advance on a monthly or annual basis. Fees are quoted in USD (or EUR for EU invoices) and are non-refundable except as required by law or as stated herein.
4.3 Renewals. Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the renewal date.
4.4 Price Changes. We will provide at least 30 days’ notice before increasing Subscription fees. Price increases take effect at the next renewal after the notice period.
4.5 Taxes. Fees are exclusive of VAT (Norwegian MVA) and any other applicable taxes. Norwegian customers will be charged VAT at the applicable rate. Non-Norwegian EU customers registered for VAT may provide their VAT number to receive a reverse-charge invoice. You are responsible for any other taxes applicable in your jurisdiction.
4.6 Suspension for Non-Payment. We may suspend access to the Service if payment is overdue by more than 10 days, after providing written notice.
4.7 Trial Periods. If you receive a free trial, you may cancel before the trial ends without charge. We reserve the right to limit trial features.
5. Customer Data
5.1 Ownership. Customer retains all ownership of Customer Data. These Terms do not transfer any intellectual property rights in Customer Data to Jenz.
5.2 License to Operate. Customer grants Jenz a limited, non-exclusive license to process Customer Data solely to provide, maintain, and improve the Service for Customer.
5.3 AI Training. Jenz does not use Customer Data to train AI models unless Customer explicitly opts in. By default, Customer Data is processed only to serve the Customer’s requests and is not retained beyond what is necessary to deliver the Service.
5.4 Data Retention. We retain Customer Data for the duration of the Subscription plus 90 days, after which it is deleted or anonymized. Customers may request earlier deletion. Logs and aggregated usage metrics may be retained longer in anonymized form.
5.5 Accuracy. Customer is responsible for the accuracy, quality, and legality of Customer Data submitted to the Service.
5.6 Sensitive Data. Customer should not submit to the Service: national identity numbers, government-issued IDs, payment card numbers (except via integrated payment processors), health data, genetic or biometric data, data revealing racial or ethnic origin, political opinions, religious beliefs, trade union membership, or data concerning a natural person’s sex life or sexual orientation (as defined under GDPR Article 9), or other highly sensitive personal data not required for the Service’s intended use.
6. Third-Party Integrations
6.1 Authorization. By connecting Third-Party Services, you authorize Jenz to access those services on your behalf using credentials you provide or authorize via OAuth.
6.2 Credential Handling. Where possible, Jenz uses OAuth and delegates credential storage to a third-party credential broker or the Third-Party Service itself. Jenz does not store raw third-party passwords. Bot tokens issued by Slack are stored encrypted at rest.
6.3 Third-Party Terms. Use of Third-Party Services is subject to their own terms of service and privacy policies. Jenz is not responsible for the availability, accuracy, or conduct of Third-Party Services.
6.4 Revocation. You may revoke Jenz’s access to any Third-Party Service at any time through that service’s settings or through the Jenz dashboard.
6.5 Slack Platform. Jenz’s integration with Slack is subject to the Slack API Terms of Service. Customer and Users must also comply with Slack’s Acceptable Use Policy.
7. Acceptable Use
7.1 Permitted Use. You may use the Service for lawful business purposes consistent with these Terms.
7.2 Prohibited Uses. You may not:
- Use the Service to violate any applicable law or regulation
- Submit Customer Data that infringes any intellectual property right or contains illegal content
- Use the Service to generate spam, phishing content, or deceptive material
- Attempt to circumvent, disable, or exploit the Service’s security or access controls
- Use the Service to develop a competing product or service
- Resell or sublicense the Service without written authorization
- Reverse engineer the Service’s proprietary components
- Overload the Service with automated requests exceeding your plan’s usage limits
- Use the Service to process data belonging to individuals without appropriate legal basis
- Submit false, fraudulent, or misleading information to Jenz
7.3 Enforcement. We may suspend or terminate access for violation of this section, with or without notice, depending on severity.
8. Intellectual Property
8.1 Jenz Ownership. Jenz owns all intellectual property in the Service, including software, design, trademarks, and proprietary agent logic. These Terms grant no rights in Jenz IP other than a limited right to use the Service as described herein.
8.2 AI Output. AI Output generated by the Service belongs to Customer, subject to applicable law and any restrictions imposed by the underlying LLM providers’ usage policies. Jenz does not claim ownership over Customer’s AI Output.
8.3 Feedback. If you provide feedback, suggestions, or ideas about the Service, you grant Jenz a perpetual, royalty-free license to use such feedback without restriction or compensation.
8.4 No Implied License. Nothing in these Terms grants Customer any license to Jenz’s underlying LLMs, model weights, training data, or proprietary algorithms.
9. Confidentiality
9.1 Mutual Obligation. Each party agrees to maintain the confidentiality of the other party’s non-public, proprietary information disclosed in connection with these Terms ("Confidential Information"), using at least the same degree of care used to protect its own confidential information, but not less than reasonable care.
9.2 Exceptions. Confidential Information does not include information that: (a) is or becomes publicly known without breach; (b) was already known to the receiving party; (c) is independently developed without reference to Confidential Information; or (d) is required to be disclosed by law (with advance notice where possible).
9.3 Jenz Confidential Information. Includes: Service architecture, pricing models, roadmap, and proprietary agent logic.
9.4 Customer Confidential Information. Includes: Customer Data, business information, and integrations.
10. Privacy
10.1 Privacy Policy. Our collection and use of personal data is governed by our Privacy Policy at jenz.ai/privacy, incorporated herein by reference.
10.2 Data Processing Agreement. Jenz AS is established in Norway (EEA), and the General Data Protection Regulation (GDPR) applies directly to our processing activities. Where Jenz processes personal data on behalf of Customer as a data processor under GDPR Article 28, a Data Processing Agreement (DPA) is required. The standard DPA is available on request at [email protected] and is incorporated by reference into these Terms for all Customers whose use of the Service involves processing of personal data. Contact [email protected] with questions.
10.3 Workspace Members. Customer is the controller of personal data belonging to its Users and Workspace members. Jenz processes such data as a processor on Customer’s behalf.
10.4 Sub-processors. Jenz uses sub-processors to deliver the Service, including cloud infrastructure and database hosting, AI / large language model providers, and integration brokers. A current, named list of sub-processors is published on our sub-processors page, which is linked from our Privacy Policy and from the footer of our website, and is also available on request at [email protected].
11. Security
11.1 Jenz Security Practices. Jenz implements industry-standard security measures including: encryption of data at rest and in transit, per-tenant data isolation, encrypted credential storage, and access controls.
11.2 Customer Responsibilities. Customer is responsible for: securing Workspace administrator accounts, managing User access, and promptly notifying Jenz of any suspected unauthorized access at [email protected].
11.3 Incident Notification. Jenz will notify Customer of any confirmed data breach affecting Customer Data within 72 hours of discovery, to the extent permitted by law.
11.4 No Absolute Security. No security measure is perfect. Jenz does not warrant that the Service will be free from unauthorized access or data loss.
12. Warranties and Disclaimers
12.1 Jenz Warranties. Jenz warrants that: (a) it has the right to grant the rights in these Terms; (b) the Service will perform materially as described in documentation; and (c) Jenz will not knowingly introduce malware into the Service.
12.2 DISCLAIMER. EXCEPT AS EXPRESSLY STATED IN SECTION 12.1, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OF AI OUTPUT, OR NON-INFRINGEMENT. AI OUTPUT MAY CONTAIN ERRORS. JENZ DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OF THE SERVICE.
12.3 AI Accuracy. Customer acknowledges that AI Output is probabilistic in nature and explicitly agrees not to rely on AI Output without human review for any business-critical decisions.
13. Limitation of Liability
13.1 Exclusion of Consequential Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
13.2 Liability Cap. EACH PARTY’S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY CUSTOMER TO JENZ IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) EUR 500.
13.3 Exceptions. The limitations in 13.1 and 13.2 do not apply to: (a) death or personal injury caused by a party’s negligence; (b) willful misconduct or fraud; (c) Customer’s payment obligations; or (d) breaches of Section 7 (Acceptable Use) or Section 9 (Confidentiality) by Customer.
14. Indemnification
14.1 By Customer. Customer will defend, indemnify, and hold harmless Jenz and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) Customer’s breach of these Terms; (b) Customer Data infringing third-party rights; (c) Customer’s violation of applicable law; or (d) unauthorized use of the Service by Customer or its Users.
14.2 By Jenz. Jenz will defend, indemnify, and hold harmless Customer from third-party claims alleging that the Service (excluding Customer Data and AI Output) directly infringes a third-party intellectual property right, provided Customer promptly notifies Jenz and cooperates in the defense.
14.3 Procedure. The indemnified party must: (a) promptly notify the indemnifying party in writing; (b) give the indemnifying party sole control of defense and settlement; and (c) provide reasonable cooperation.
15. Term and Termination
15.1 Term. These Terms commence on the date you first accept them and continue for the duration of your Subscription, renewing automatically per Section 4.3.
15.2 Termination by Customer. Customer may cancel the Subscription at any time through the Jenz dashboard or by contacting [email protected]. Cancellation takes effect at the end of the current billing period. No prorated refunds for partial periods.
15.3 Termination by Jenz. Jenz may terminate or suspend access: (a) for Customer’s material breach of these Terms, with 30 days’ notice to cure; (b) immediately for violation of Section 7 (Acceptable Use), non-payment, or legal requirement; or (c) by discontinuing the Service entirely, with 60 days’ notice.
15.4 Effect of Termination. Upon termination: (a) all licenses granted herein terminate; (b) Customer must cease using the Service; (c) each party will return or delete the other’s Confidential Information on request; (d) Jenz will make Customer Data available for export for 30 days post-termination, then delete it per Section 5.4.
15.5 Survival. Sections 5 (Customer Data obligations), 8 (IP), 9 (Confidentiality), 12.2 (Disclaimer), 13 (Limitation of Liability), 14 (Indemnification), and 17 (General) survive termination.
16. Changes to Terms
We may update these Terms at any time. For material changes, we will provide at least 30 days’ notice via email or an in-product notice. Your continued use of the Service after the effective date of updated Terms constitutes acceptance. If you object to changes, your sole remedy is to terminate your Subscription before the effective date.
17. General
17.1 Governing Law. These Terms are governed by the laws of Norway (including the Norwegian Contracts Act, avtaleloven, and applicable Norwegian commercial law), without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
17.2 Dispute Resolution. Any dispute arising from these Terms will be resolved first through good-faith negotiation between the parties. If unresolved after 30 days of written notice, the dispute will be submitted to the exclusive jurisdiction of Oslo District Court (Oslo tingrett) as the agreed legal venue (verneting).
17.3 Interim Relief. Nothing in Section 17.2 prevents either party from seeking interim injunctive or other urgent relief from any court of competent jurisdiction to prevent imminent or irreparable harm.
17.4 Entire Agreement. These Terms, together with the Privacy Policy and any executed Order Form or DPA, constitute the entire agreement between the parties and supersede all prior representations and agreements.
17.5 Order of Precedence. In case of conflict: (1) a signed Order Form, (2) a DPA, (3) these Terms.
17.6 Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary, and all other provisions remain in effect.
17.7 Waiver. A party’s failure to enforce any right is not a waiver of that right.
17.8 Assignment. Customer may not assign these Terms without Jenz’s written consent. Jenz may assign in connection with a merger, acquisition, or sale of assets.
17.9 Notices. Legal notices to Jenz must be sent to [email protected]. Notices to Customer will be sent to the email on file.
17.10 Force Majeure. Neither party is liable for delays caused by circumstances beyond reasonable control, including natural disasters, government actions, or third-party infrastructure failures.
17.11 No Agency. The parties are independent contractors. Nothing creates a partnership, joint venture, employment, or agency relationship.
17.12 Language. These Terms are written in English. If translated, the English version controls in case of conflict.